Update Catalog Release or Get Latest Maintenance fails with: Error encountered while accessing the following URL: https://supportservices.ca.com/support/licproducts/MSMNGR00200/releases?site=nnnnnnwhere nnnnnn is your site ID.

Products

• Compress Data Compression for MVS
• Compress Data Compression for Fujitsu
• Datacom
• DATACOM - AD
• Mainframe Software Manager (Chorus Software Manager)
• MICS Resource Management
• CIS
• COMMON SERVICES FOR Z/OS
• 90S SERVICES
• DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS
• COMMON PRODUCT SERVICES COMPONENT
• Common Services
• CA ECOMETER SERVER COMPONENT FOC
• Easytrieve Report Generator for Common Services
• INFOCAI MAINTENANCE
• IPC
• UNICENTER JCLCHECK COMMON COMPONENT
• Mainframe VM Product Manager
• CHORUS SOFTWARE MANAGER
• CA ON DEMAND PORTAL
• CA Service Desk Manager - Unified Self Service
• PAM CLIENT FOR LINUX ON MAINFRAME
• MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME
• GRAPHICAL MANAGEMENT INTERFACE
• WEB ADMINISTRATOR FOR TOP SECRET
• Xpertware

Issue/Introduction

Description:

Update Catalog Release or Get Latest Maintenance fails with:

Error encountered while accessing the following URL: https://supportservices.ca.com/support/licproducts/MSMNGR00200/releases?site=nnnnnn

where nnnnnn is your site ID.

Solution:

Please verify that the CSO userid (your email address) assigned in CA CSM under Settings, System Settings, Software Acquisition is correct. Perhaps your userid and/or password on support.ca.com was changed and CSM was not updated with this change. If that failure still occurs after verifying that the CSO userid and password are correct then open an issue with CSM support.

Environment

Release:
Component: MSM