Reminder emails and Clarity notifications not being sent even with reminder of less than 15 minutes

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

Steps to Reproduce:

General Tab

• Create new action item with a future due date.
  
  
• Check the "Recurring" checkbox
  
  
• Check Frequency to 1
  
  
• Set Units to Days
  
  Notify
  
  
• Set the "Send Reminder" checkbox.
  
  
• Set Time before reminder to 15. (make sure it is set to >= 15 minutes)
  
  
• Set Units to Minutes.
  
  
• Assign and Submit

Expected Result: Reminder Email should be sent.

Actual Result: The Reminder Email is not sent.

Solution:

WORKAROUND:

None.

STATUS/RESOLUTION:

Currently targeted for resolution in an upcoming release.

Keywords: CLARITYKB, CLRT-71830, clarity13resolved, clarity133resolved.

Environment

Release:
Component: STUDIO

Resolution

.