After installing the ITCM agent 12.5 SP1 on a computer, caf does not start.

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Article ID: 48603

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

After installing the ITCM agent 12.5 SP1 on a computer, caf does not start.

The following error occurs:

Faulting application CAF.exe, version 12.5.1000.767, faulting module msvcr100.dll, version 10.0.40219.1, fault address 0x00011891.

Solution:

The most likely cause for this problem to occur is that CAM is not present on the computer.

Probably a previous installation left traces of an older CAM installation (folders, environment variables, registry entries, etc.), preventing the new version of CAM being installed.

Normally, uninstalling the agent and installing it again solves the problem.

If this is not the case with your installation, please open a support issue.

Environment

Release:
Component: TNGAMO