RA System Status Watchdog error: Application Error, Object reference not set to an instance of an object

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Article ID: 48592

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Updated On:

Products

APPLICATION DELIVERY ANALYSIS SUPERAGENT CA Infrastructure Performance

Issue/Introduction

Description:

Once navigating to the "System Status" under "Administration", we get the following watchdog error: Application Error "Object reference not set to an instance of an object"

Solution:

  1. change regional settings on Windows to english US

  2. change registry keys sLongDate and sShortDate to correct values. To do this go to Windows Registry, and highlight My Computer.
    Go to Edit > Find, and search for string 'yyyy'.
    Correct sLongDate and sShortDate to the following values:
    sLongDate = dddd, MMMM dd, yyyy
    sShortDate = M/d/yyyy

  3. search the registry for "sdecimal" entries and change them all to "."

Environment

Release:
Component: NQRPTA