RA System Status Watchdog error: Application Error, Object reference not set to an instance of an object

Products

• CA Application Delivery Analysis MTP (NetQoS / ADA)
• CA Infrastructure Performance

Issue/Introduction

Description:

Once navigating to the "System Status" under "Administration", we get the following watchdog error: Application Error "Object reference not set to an instance of an object"

Solution:

1. change regional settings on Windows to english US
   
   
2. change registry keys sLongDate and sShortDate to correct values. To do this go to Windows Registry, and highlight My Computer.
   Go to Edit > Find, and search for string 'yyyy'.
   Correct sLongDate and sShortDate to the following values:
   sLongDate = dddd, MMMM dd, yyyy
   sShortDate = M/d/yyyy
   
   
3. search the registry for "sdecimal" entries and change them all to "."

Environment

Release:
Component: NQRPTA