You are not assigned to run this channel

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Article ID: 48587

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Updated On:

Products

CA Mobile Device Management

Issue/Introduction

Description:

Problem

  • Create an Enrollment code for a Windows Client

  • Download and install on the Windows Client

  • Click Connect

  • The Message "You are not assigned to run this channel" is displayed

  • In the Client Config there is no channel defined

Environment

  • CA Mobile Device Manager 13Q2

  • Windows client

Cause

  • A channel is a requirement for the Windows Client.

  • It must be created before and defined in the enrollment code

Solution:

  • create the channel in the Channel Administrator

    • Start - Programs - Afaria - CA MDM Channel Administrator

  • Once created click the publish button

  • Now create the enrolment code and on the General tab click setup next to channel

  • Select the channel you created

  • Save Enrollment Code and download the client

  • Install and note that the Channel is now defined

  • Client will run without any issue

Environment

Release:
Component: MDM