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How to resolve error message "Database is not accessible"

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Article ID: 48571

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Updated On:

Products

Endevor Software Change Manager (SCM) Endevor Software Change Manager - Natural Integration (SCM) Endevor Software Change Manager - ECLIPSE Plugin (SCM) Endevor Software Change Manager - Enterprise Workbench (SCM)

Issue/Introduction

When logging into CMEW the Error "Database is not accessible" is issued.  This is typically the problem is with an incorrect JDBC driver for the SQL Server.

 

Symptoms:

  • Login to CMEW fails with the following message:

 

  •  The latest stdout_*.log file in your <tomcat>\logs folder contains string: com.microsoft.sqlserver.jdbc.SQLServerException: The server version is not supported.

 

Environment

Release:


Component:

Resolution

If both symptoms are present, check the <tomcat>\lib folder. If the following two files are present:

sqljdbc.jar

sqljdbc4.jar

You will need to:

Stop Tomcat

  Delete the sqljdbc.jar file from <tomcat>\lib

  Delete the sqljdbc.jar file from %EW_HOME%\ew\WEB-INF\lib, if it's present

  Start Tomcat

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