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How to archive and purge the Service Desk Manager (SDM) session_log MDB table

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Article ID: 46910

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

How to archive and purge the SDM session_log table?

Environment

Service Desk Manager 17.x

All Supported Operating Systems

Resolution

1.  Logon to the SDM UI with an Administrator account.

2.  Navigate to Administration tab -> Archive and Purge

3.  Create a new rule similar to the screenshot below

4.  Either run the new rule manually via the 'Run Now' button or wait until the scheduled rule execution time

5.  Verify via "Archive and Purge History" that the rule processed without any errors

Additional Information

For additional information and details on the Archive and Purge functionality, please refer to https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-ca-service-desk-manager/managing-your-database/how-to-archive-and-purge-historical-data.html

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