When trying to login to Open Workbench (OWB), the login does not complete. Users may receive the following error: "A server error occurred during login: - Connection timed out: connect". Alternatively, they may receive no error, but OWB remains stuck on the Requesting Authentication step, or users get continuously prompted to re-login.
Expected Result: Project opens successfully in OWB
Actual Result: The following error appears in OWB:
A server error occurred during login: - Connection timed out: connect and the project does not open.
Other symptoms you may see instead:
When you get the login window for OWB, click the Setup button, then populate the following Proxy information: Proxy Host and Proxy Port
To get the proxy information:
Alternatively, check with your network administrator for the Proxy server and port information.