The .fcc page showing its code instead of the login page on Web Agent

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On CA Single Sign On Agents (SiteMinder) SITEMINDER

Issue/Introduction

When running a Web Agent, when accessing the Custom HTML Authentication Scheme .fcc, then the .fcc code doesn't get interpreted and all its code shows in the browser :

  <!-- SiteMinder Encoding=ISO-8859-1; -->
  @username=%USER%
  @smretries=3
  @smerrorpage=/siteminderagent/error.html
  <!-- My Custom Authentication Page Version : 1.1 --><html>

  <head>
  <title>My Company</title>

  etc.

The Web Agent traces reports also some errors lines :

WebAgentTrace.log

  [09/15/2016][08:55:18][17132][1734338304][CSmFormTemplateCache.cpp:226]
   [CSmFormTemplateCache::GetForm][][][][][][][][][][][Serving form template
   '/<WebAgent Installer Home>/CA/webagent/samples/forms/myauth.fcc' from disk.]
   
  [09/15/2016][08:55:18][17132][1734338304][CSmFormTemplateCache.cpp:269]
   [CSmFormTemplateCache::GetForm][][][][][][][][][][][Form template
   '/<WebAgent Installer Home>/CA/webagent/samples/forms/myauth.fcc' stored in cache.]
   
  [09/15/2016][08:55:18][17132][1734338304][SmFCC.cpp:1483][SmFcc::setup]
   [][][][][][][][][][][Error. No redirect target found in namespace.]
   
  [09/15/2016][08:55:18][17132][1734338304][CSmHttpPlugin.cpp:8788]
   [CSmHttpPlugin::ProcessAdvancedAuthResource][][][][][][][][][][]
   [unable to process FCC parameters. Returning SmNoAction.]

Environment

Web Agent 12.52.XX.XX

Cause

The Custom Authentication .fcc file hasn't been completely internationalized, and as such, the Web Agent cannot interpret the code completely.

Resolution

All Custom .fcc upgrade from 12SP3 to 12.52.xx.xx needs some adjustments.

To override them, add to the ACO the Localization parameter, and give it the value "no" as per documentation (1).

Also to localize the .fcc Custom Authentication Scheme, there are additional steps to have it run (2)

To override the issue the time you need to adjust the .fcc page, do the following :

  - Stop the Web Agent;
  - In the Web Agent ACO, add the Parameter "Localization" with the value "No"
  - Start the Web Agent;

Additional Information

(1)

Disable Internationalization to Use Customized FCCs from Upgraded Agents Versions Prior to 12.51[...]

Warning



Disabling agent internationalization prevents the use of all forms supplied with the new agent and disables all other agent internationalization features. For a longer term solution, we recommend migrating your existing FCCs to work on an internationalized agent and reenabling agent internationalization. For more information, see FCC Internationalization.

8. Set the value of the parameter to No. (Default Value for Localization Parameter: Yes.)

Disable Internationalization to Use Customized FCCs from Upgraded Agents Versions Prior to 12.51

(2)

FCC Internationalization

8. Set the value of the parameter to No. (Default Value for Localization Parameter: Yes.)

FCC Internationalization