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Getting 'ActiveX is not enabled' error message when trying to activate online license key for Agile Requirements Designer.

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Article ID: 46601

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Updated On:

Products

CA Agile Requirements Designer

Issue/Introduction

Issue: 

When trying to activate online license key for Agile Requirements Designer, I am getting the error message: 'ActiveX is not enabled. Please enable ActiveX or use Offline license transfer'. 

<Please see attached file for image>

activex error.PNG

To apply the license, I used the steps in this knowledge document: http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1424828.aspx  

Environment:  

CA Agile Requirements Designer (ARD), formerly Test Case Optimizer (TCO)
Release versions 2.0 and above.

Cause: 

Sometimes when browser plugins like JavaScript, Active Scripting, or ActiveX are not enabled, you might receive this error. 

You may see additional or alternative error messages like 'JavaScript/Active Scripting is not enabled' after applying the Online license key.

<Please see attached file for image>

js error.PNG

CodeMeter requires these plugins to activate an Online Agile Designer license key. These browser plugins are not required prerequisites for using Agile Designer because you can use an Offline license key to activate the product. Some companies may not allow these plugins, and if this is the case, we recommend using an Offline license key. See the instructions below on how to receive and apply an Offline license key. 

Resolution:

This can be resolved by either enabling the mentioned browser plugin or using an Offline license to activate Agile Designer instead.

To enable Internet Explorer with ActiveX: https://support.microsoft.com/en-us/help/17469/windows-internet-explorer-use-activex-controls

To enable Chrome with ActiveX: https://productforums.google.com/forum/#!topic/chrome/XfzoEeDojqg 

To enable FireFox with ActiveX: https://support.mozilla.org/en-US/questions/682975 

To enable Chrome, FireFox, and Internet Explorer with JavaScript/Active Scripting: http://enable-javascript.com/

After enabling plugins, you will need to apply the Online Agile Designer license key using the steps listed in this document:
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1424828.aspx  

Directions on how to receive and apply and Offline Agile Designer license:
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1147813.aspx 

Additional Information:

If you experience any further licensing issues, please open a support case on https://support.ca.com/irj/portal/newhome or call 1-800-225-5224. 

Environment

Release: TCDWRK99000-2.1-Agile Requirements Designer-Workgroup
Component:

Attachments

1558722162550000046601_sktwi1f5rjvs16wco.png get_app
1558722160520000046601_sktwi1f5rjvs16wcn.png get_app