Getting 'ActiveX is not enabled' error message when trying to activate online license key for Agile Requirements Designer.

Products

• CA Agile Requirements Designer

Issue/Introduction

When trying to activate online license key for Agile Requirements Designer, I am getting the error message: 'ActiveX is not enabled. Please enable ActiveX or use Offline license transfer'. 

To apply the license, use the steps in this knowledge document: https://knowledge.broadcom.com/external/article?articleId=10819

 

Environment

CA Agile Requirements Designer (ARD)
Release versions 2.10 and below

Cause

Sometimes when browser plugins like JavaScript, Active Scripting, or ActiveX are not enabled, you might receive this error. 

You may see additional or alternative error messages like 'JavaScript/Active Scripting is not enabled' after applying the Online license key.

CodeMeter requires these plugins to activate an Online Agile Designer license key. These browser plugins are not required prerequisites for using Agile Designer because you can use an Offline license key to activate the product. Some companies may not allow these plugins, and if this is the case, we recommend using an Offline license key. See the instructions below on how to receive and apply an Offline license key. 

Resolution

This can be resolved by either enabling the mentioned browser plugin or using an Offline license to activate Agile Designer instead.

• To enable Internet Explorer with ActiveX: https://support.microsoft.com/en-us/help/17469/windows-internet-explorer-use-activex-controls
• To enable Chrome with ActiveX: https://productforums.google.com/forum/#!topic/chrome/XfzoEeDojqg 
• To enable FireFox with ActiveX: https://support.mozilla.org/en-US/questions/682975 
• To enable Chrome, FireFox, and Internet Explorer with JavaScript/Active Scripting: http://enable-javascript.com/

After enabling plugins, you will need to apply the Online Agile Designer license key using the steps listed in this document:
https://knowledge.broadcom.com/external/article?articleId=10819

Directions on how to receive and apply and Offline Agile Designer license:
https://knowledge.broadcom.com/external/article?articleId=10809

Additional Information

If you experience any further licensing issues, please open a support case on https://support.broadcom.com or call 1-800-225-5224.