Benefits of using Location Awareness policy.
Article ID: 46466
Updated On:
Products
Issue/Introduction
Brief description of what Location Awareness policy is and what are the benefits of using it.
Environment
Client Automation 14.x
Resolution
Location Awareness is used to automatically configure the Agent to connect to a specific SS according to the location of the Agent. Here are some benefits of using it:
Agents change Scalability based on Location:
If the agent is a laptop and travels around, you might want the agent to point to the closest Scalability Server automatically.
This allows an agent that is normally pointing to a Scalability in California, to automatically point to a Scalability in New York, if the user goes there.
Primary and Secondary Scalability:
Location Awareness also allows an Agent to have a backup Scalability Server, since Location Awareness has priorities, so you can set a Primary and Secondary Scalability Servers.
Additional Information
For a more detailed information of Location Awareness policy, the following document can be reviewed:
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