CA Gen: Client Server Encyclopedia CSE Reports are blank

Products

• Gen
• Gen - Workstation Toolset
• Gen - Host Encyclopedia
• Gen - Run Time Distributed

Issue/Introduction

When creating CSE Reports from any CSE Client, the result is an empty notepad.  The message flow is as follows. 

 

Cannot find the C:\Program Files (x86)\CA\Gen86\Client\MDLSTATS.RPT file. 

Do you want to create a new file? 

If you click Yes, the resulting Notepad window is blank. 

 

The default Directory is C:\Program Files (x86)\CA\Gen86\Client and the default File Name is MDLSTATS.RPT.

Cause

The CSE Client Icon properties for "Start in" is the default location where all the CSE Reports are written.  The Windows UAC User Access Control protects writing to C:\Program Files (x86).

Resolution

Modify the CSE Client Icon properties for "Start in" to be %userprofile% and the error is resolved.
This will get around the Windows UAC User Access Control protection of C:\Program Files (x86) by writing to a location in which the user has access.