Unknown failure when performing an NCM TFTP Capture from CA Spectrum

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

TFTP Captures via NCM Fail with the following error:

Error while doing a config capture:

spc-occ-10747 error capturing configuration for host:

spc-occ-10750 unknown failure

Environment

Spectrum 10.x

Cause

Performing a diff on large files is causing the failure

Resolution

Edit the following file

$SPECROOT/NCM/config.xml

 

Change it from:

<root>

<!--

This file configures debug for the ncmservice.

- to turn debugging on set to "max"

- to turn debugging off set to "off"

Debugging output will appear in a file located in the

NCM/logs/debug directory

-->

<debugging type="java.lang.String">off</debugging>

<diff-largefile type="java.lang.String">on</diff-largefile>

</root>

To:

<root>

<!--

This file configures debug for the ncmservice.

- to turn debugging on set to "max"

- to turn debugging off set to "off"

Debugging output will appear in a file located in the

NCM/logs/debug directory

-->

<debugging type="java.lang.String">off</debugging>

<diff-largefile type="java.lang.String">off</diff-largefile>

</root>

 

Then retest the capture.