Asset Job is staying in Waiting Status

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Patch Manager

Issue/Introduction

An Asset job remains in status Waiting for a lot of computers. It is not executed by AM Agent.

Others AM jobs and collect tasks are correctly executed by AM Agent

  

 

   

Environment

Client Automation - All versions

Cause

This problem could occur if option "This job is allowed to run unattended" is not checked in Scheduling Options - Miscellaneous tab of AM Job properties.

  

Resolution

1- In ITCM Explorer, right click on the AM job and select properties in popup menu.

2- Click on Scheduling tab and click on button "Set Scheduling...".

3- Click on Miscellaneous tab and check the option "This job is allowed to run unattended".

 
 

4- Click OK buttons to validate the modifications.

 

5- Wait that Engine executes again the Scalability Server Collect job in order to update the job file with new properties on the Sector.