Unable to see Sybase probe after importing it from archive. Sybase Probe shows in red after security validation.

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Unable to see Sybase probe after importing it from archive. Sybase Probe shows in red after security validation.

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Article ID: 4449

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Unable to see the Sybase probe after importing from archive.

Sybase Probe shows in red even after security validation.

Environment

UIM: 8.31, 8.4, 8.42 and 8.47OS: Sybase probe supported platforms

Cause

It would happen when Sybase client is not installed on the robot for remote monitoring and not followed the prerequisites.

Resolution

Need to follow below steps on the machine where you would like to deploy the Sybase probe.

1. Please make sure to install Sybase client.

2. Open the controller configuration (Right click on Controller probe and click on 'Configuration').

3. Under "Setup" tab, select 'Environment' Options.

4. Add the following environment variables.

LD_LIBRARY_PATH: /opt/sybase/ASE-15_0/lib:/opt/sybase/DataAccess64/ODBC/lib:/opt/sybase/DataAccess/ODBC/lib:/opt/sybase/OCS-15_0/lib:/opt/sybase/OCS-15_0/lib3p64:/opt/sybase/OCS-15_0/lib3p:/opt/sybase/ASE-15_0/lib:/opt/sybase/DataAccess64/ODBC/lib:/opt/sybase/DataAccess/ODBC/lib:/opt/sybase/OCS-15_0/lib:/opt/sybase/OCS-15_0/lib3p64:/opt/sybase/OCS-15_0/lib3p

SYBASE: /opt/Sybase

SYBASE_ASE: ASE-15_0

SYBASE_JRE_RTDS: /opt/sybase/shared/SAPJRE-7_1_011_64BIT

SYBASE_OCS: OCS-15_0

SYBASE_WS: WS-15_0

SYBROOT: /opt/sybase

Note: Need to change the paths as per the platform and installation path. (Example given for Windows).