MSP Project Failed to Save Error in 14.3

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Article ID: 44475

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Unable to save a project back to Clarity MSP when using the New Driver if the project team has multiple instances of the same role. 

 Steps to Reproduce:

  1. Create a project in Clarity

  2. Add the same role twice to the project

  3. Open the project in MSP

  4. Without doing any changes save the project back to Clarity

Expected Result: The project saves back successfully

Actual Result: The project does not save. 'Project Failed to Save' error message is thrown 

Cause

This issue is caused by CLRT-80722

Environment

Applies to CA PPM 14.3 and the MSP New Driver

Resolution

This issue no longer occurs in 14.4 and later releases. 

Workaround: Remove any additional instances of the same role from the project. 

Additional Information

See: MSP: Project Save Failed Errors - Master KB for Known Causes/Troubleshooting