Form Labels Are Not Populated In CA Service Management Mobile Application

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Form Labels are empty in CA Service Management Mobile Application. Form Labels are shown in Service Catalog and Unified Self-Service (USS)

 

<Please see attached file for image>

Environment

Service Catalog 14.1Unified Self-Service 14.1CA Service Management Mobile Application 3.1.10

Cause

In the CA Service Management Mobile Application, the localized labels will be used. If there is not localized label set, then no label will be shown in the mobile application.

Resolution

1. Log into Service Catalog > Catalog tab > Forms > Forms > Locate and Select the form

2. Click on Localize

3. Select Language

4. Type the Local value for each label > Save

5. Repeat steps 3 and 4 for each Language you need to use

6. Open the CA Service Management Mobile application > Request the Service > See the form with label based on the language being used.