UARM Upgrade to v12.6 fails with error "unable to initialise etpki"

Products

• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

When upgrading UAR 12.5.x to version 12.6.x you may encounter error: "Unable to initialise etpki" during the upgrade process.

This will cause the upgrade to stop running and the igateway process will not be able to start.

Environment

User Activity Reporting 12.6.x

Cause

In some instances the permissions for the CAPKI directory (/opt/CA/SharedComponents/CAPKI) can be incorrectly set. 

 

Resolution

Check the permissions of the directory by running the following two commands:

cd /opt/CA/SharedComponents/CAPKI

ls -la 

The permissions for the directory should read: drwxr-xr-x

If the permissions are not set correctly please change them using the command: chmod -R 755 CAPKI

Run the: ls -la command again and confirm that the permissions now read: drwxr-xr-x 

Start the igateway process as root:

cd to $IGW_LOC

Run: ./S99igateway start

If the igateway process now starts successfully wait about 5 minutes for all of the igateway process to resume running then logon to the UAR UI and check to confirm that the Upgrade processes have resumed running.  

Additional Information

If you encounter different problems or resetting the CAPKI directory permissions does not resolve the problem please open a support case with UAR Support.