NCM Failure

Products

• CA Spectrum

Issue/Introduction

Spectrum creating error "SPC-OCC-10165" during NCM capture

 

Environment

Release: SDBSFO99000-10.2-Spectrum-Device Based Suite-Server FOC
Component:

Cause

Customer is running an NCM capture of HUAWEI devices and returning the following error message:

"SPC-OCC-10165: Unable to connect to the ncmservice. The ncmservice daemon may not be running on the SPECTRUM host machine."

Resolution

In the Configuration files of the captured device, customer was using country specific characters in a comment. After replacing the non English characters, the issue was gone at the next capture.