The Data Aggregator (DA) will not connect to NetOps Portal

Products

• CA Performance Management - Usage and Administration

Issue/Introduction

CA Performance Management shows Data Sources in Synchronization failure.

CA Data Aggregator Data Source shows Synchronization failure in CA Performance Management .

CA Data Aggregator communication test cycle in CA Performance Management fails.

Environment

Applicable to all supported CA Performance Management releases.

Cause

Site network environment was modified to only respond properly to Fully Qualified Domain Name (FQDN) based host names.

Use of short Host Name in environment fails.

When this problem is being observed errors like these will be found in the CA Performance Management systems NetOps Portal service log called the PCService.log.

WARN  | RIB/SupportedMFCacheScanner | 2016-10-24 08:23:18,986 | com.ca.im.portal.plugins.polaris.cache.metricfamily.SupportedMetricFamiliesWsDispatcher

      | Unable to find any metric families at http://<DA_Short_HostName>:8581/genericWS/metricFamilies

WARN  | RIB/VendorCertsCacheScanner | 2016-10-24 08:28:04,773 | com.ca.im.portal.plugins.polaris.cache.utils.DAWsCacheUtils      

      | Encountered status code 500 while connecting to http://<DA_Short_HostName>:8581/genericWS/certifications

WARN  | RIB/SupportedMFCacheScanner | 2016-10-24 08:28:19,017 | com.ca.im.portal.plugins.polaris.cache.utils.DAWsCacheUtils      

      | Encountered status code 500 while connecting to http://<DA_Short_HostName>:8581/genericWS/metricFamilies

WARN  | RIB/SupportedMFCacheScanner | 2016-10-24 08:28:19,017 | com.ca.im.portal.plugins.polaris.cache.metricfamily.SupportedMetricFamiliesWsDispatcher

      | Unable to find any metric families at http://<DA_Short_HostName>:8581/genericWS/metricFamilies

Resolution

A few solutions are possible.

1. Resolve the internal network deficiencies leading to failed short host name communications
2. Edit the Data Aggregator Data Source in the CA Performance Management UI from using short host name to using FQDN.
3. Edit the Data Aggregator Data Source in the CA Performance Management UI from using short host name to using its IP address.