Unable to open xFlow GUI interface after installation

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

I am unable to see the login interface for xFlow after successful installation of the application.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Cause

By default the services for "xFlow Analyst Interface" and "Search Server" are not automatically started. These need to be started manually after the installation.

Resolution

Follow the below steps to start the application:

1. Open the services.msc

2. select "CA xFlow Analyst Interface" service 

3. Right click and start the service

4. Repeat steps 2 to 3 for "CA Service Management Search Server" to start the services

5. Login to the xFlow interface and check the behavior if the interface is presented with login page and also you are able to search data from the search bar within the interface

Additional Information

Document link for xFlow interface and search features

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-03

 

What's New in this Release:

https://docops.ca.com/ca-service-management/14-1/en/release-information/what-s-new-in-this-release/ca-service-management-release-14-1-03-enhancements

 

The information in this article has been included in our product documentation. You can find further details here:

https://docops.ca.com/ca-service-management/14-1/en/troubleshooting/troubleshooting-ca-service-desk-manager/troubleshooting-xflow-analyst-interface/