There are many application which are integrated with CA Service desk manager using webservices.
How do we monitor the payload for additional debugging?
Release CA Servicedesk Manager 17.4.4.
Step 1: These below variables can be updated/Added in NX.ENV.
NX_WEBSVC_SOAP_LOGGING (0 - only default logging)
NX_WEBSVC_SOAP_LOGGING (1 - to log incoming paylods)
NX_WEBSVC_SOAP_LOGGING (0 - to log outgoing payloads)
Step 2: Recycle CA Service desk services.
Step 3: Review logging from jsrvr.log file.
Note: For incoming/outgoing payload, Uncomment below section:
NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\cxf\WEB-INF\classes\log4j2.xml