Common Causes of SDM-PAM Integration Issues

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA Process Automation Base
• Process Automation Manager

Issue/Introduction

There are a variety of reasons why an issue may arise regarding a PAM and SDM integration.  This article documents several reasons why this may happen, and includes corresponding content to address

Environment

All supported SDM / PAM integrations

Releases may vary.  Please review Supportability Matrix

Resolution

Common reasons why integration may have been compromised.

SSL configuration requires review.  Errors may include:

Exception: unable to find valid certification path to requested
java.net.SocketException: java.security.NoSuchAlgorithmException
Variant of the NoSuchAlgorithimException error that may arise due to certificate configuration issues

Related Integration is driven via the USMcertfile.p12 certificate

Error occurred while generating EEM Token EE_EXCEPTION

Both SDM and PAM may also present with errors.

SDM:  MEX0008:Failed to parse metadata and PAM:  Invalid Request MethodGET

An issue may arise following an RU Patch update

Error building authorization at null null

Error code 1010 may appear