When opening a project with Microsoft Project (MSP) with the New Driver, the project opens with an error "We're sorry. There seems to be a problem with this file that keeps us from opening it. Please try using a backup copy if available." or may be missing tasks, charge codes, and/or task notes. (Symptoms vary based on MSP Bit level used).
Special characters in Task Name, Task Notes, and Charge Codes have entire entries removed from project when opening project with MS Project with New Driver or the project opens with this error
Note that the quotation marks and apostrophes that are impacted by this issue are different than the ones that are created in either MSP or PPM. These are special characters created in another application such as Microsoft Word and copied and pasted into MSP or PPM.
" This is one that was created in MSP or PPM. This one does not cause an issue opening/saving the MSP File.
“ This is one that was created in another application such as Microsoft Word. This one causes an issue opening/saving the MSP File.
5. Save the project back to PPM
6. Export the project back to MSP
Expected Results: Project opens in MS Project with all tasks, notes, and charge codes.
Actual Results: MS Project (32-bit): Errors with "We're sorry. There seems to be a problem with this file that keeps us from opening it. Please try using a backup copy if available." When clicking OK to the message, the project opens a blank project with the PPM project ID.
MS Project (64-bit): Project tasks, charge codes, and/or tasks notes are missing from the project.
Note: If you are uploading a new project from MSP to PPM that has one of the special characters with the issue, it may show you a different error message (a Target Error referencing Error: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.)
This issue applies to the MSP New Driver with Clarity 14.3, 14.4, and 15.1
This issue is caused by CLRT-80925
This issue is fixed in Clarity 14.3 patch 10, Clarity 14.4 patch 6, Clarity 15.1 patch 3 and Clarity 15.2.
Remove and retype tasks, charge codes, and/or notes that are blank or missing from MS Project in PPM.
Tip: A quick way to find out if there is a special character causing the issue is the below to see the local XML file that gets created for the project.
NOTE: The following special characters are not impacted by this defect:
If the above doesn't help, see also: MSP opening projects issues - master KB