In ConnectAll after 3.9.0 upgrade, ServiceNow OAuth 2.0 Connector Recurring Error

Products

• ConnectAll SaaS
• ConnectALL

Issue/Introduction

Post 3.9.0 upgrade customer is  getting a recurring error on our ServiceNow OAuth connection and to clear it they have to go to Connections and click the Save and Update button and authorize the connection again.  The connection will work for a little bit and then start erroring again.  The error says Invalid credentials provided for connecting to the server.

Environment

3.9.0

Cause

DE175137

Resolution

Steps to Reproduce: 

• Create a new ServiceNow connection using OAuth.
• Create an automation using that new connection with any other adapter.
• Configure basic field mapping.
• Sync records.
• Wait for couple of hours.
• Try modifying automation and try synching records.

Expected Results: 

• Automation should be modified and record sync should work.

 

Actual Results:

• On modifying automation getting error "Invalid credentials provided for connecting to the server".
• In automation getting error "Unable to connect to ServiceNow." 
• After re-authenticating  the SNOW connection from connection, automation modification start working again. 

 

Resolution:-

• Providing hot fix in patch 3.9.0.2