The installation process of Ubuntu Desktop gets stuck at the "Copying files …" stage

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms: During the "Copying files …" stage, the installation process gets stuck at the following log message(take ubuntu 24.04.2 desktop as an example): 
ubuntu subquity_.log.4531[5838]: Get: 90 https://us.archive.ubuntu.com/ubuntu noble-backports/universe amd64 c -n -f Metadata[1304B]
ubuntu subquity_.log.4531[5838]: Get: 91 https://us.archive.ubuntu.com/ubuntu noble-backports/multiverse amd64 Components [212B]
...
...
ubuntu subquity_.log.4531[5838]: Get: 94 https://us.archive.ubuntu.com/ubuntu noble-backports/multiverse Icons [29B]
ubuntu subquity_.log.4531[5838]: Get: 95 https://us.archive.ubuntu.com/ubuntu noble-backports/multiverse amd64 c -n -f Metadata[116 B]

Environment

VMware vSphere ESX 7.x

VMware vSphere ESX 8.x

VMware vSphere ESX 9.0

Cause

The issue is caused by insufficient hardware resources.

Resolution

To resolve this issue, increase the memory to 4GB or more by following these steps:

• Shut down the virtual machine
  
  
• Right-click the target VM and select Edit Settings
  
  
• Set the memory to 4GB or higher
  
  
• Click the OK button in the bottom right corner