When configuring Service Desk to integrate with OpenSpace, an error with Base URL is displayed.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When configuring Service Desk in OpenSpace the error "The Base URL mentioned is not correct. Cannot reach a valid CA Service Data Source web service. The system was unable to log you in. Please make sure the provided credentials are right" is displayed.

The error below appears during the integration of OpenSpace with Service Desk Manager:

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component:

Cause

An invalid formatted url is specified

Resolution

This error occurs if the BASE and WSDL URL values are defined incorrectly. 

The correct values should read as:

BASE URL: 
http://<SERVICE DESK SERVER>:8080/

WSDL URL:
/axis/services/USD_R11_WebService?wsdl