CA Service Desk Manager (CA SDM) and CA Business Intelligence (CABI) integration fails with error "The client clock skew is too big (FWB 00023)...."

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

CA SDM and CABI integration fails with error "The client clock skew is too big (FWB 00023)...."

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Environment

CA SDM 12.6, 12.7 and 12.9CA CABI 3.xAll Supported Windows Operating Systems

Resolution

1. Login to the CABI Central Management Console (CMC) with a CABI Administrator account 
   
   
2. Click on AUTHENTICATION -> ENTERPRISE 
   
   
3. Change the TRUSTED LOGON REQUEST timeout to 0
   
   

   <Please see attached file for image>

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4. Click UPDATE