CA Service Desk Manager (CA SDM) and CA Business Intelligence (CABI) integration fails with error "The client clock skew is too big (FWB 00023)...."
Article ID: 3934
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CA SDM and CABI integration fails with error "The client clock skew is too big (FWB 00023)...."
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CA SDM 12.6, 12.7 and 12.9CA CABI 3.xAll Supported Windows Operating Systems
- Login to the CABI Central Management Console (CMC) with a CABI Administrator account
- Click on AUTHENTICATION -> ENTERPRISE
- Change the TRUSTED LOGON REQUEST timeout to 0
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- Click UPDATE