Custom permissions set on Package Server agent directory are reverted when Package Refresh runs

Products

• IT Management Suite

Issue/Introduction

If custom, non-default permissions are set on Package Servers (site server) for the agent installation directory and/or subfolders, permissions may be reverted at regular intervals when the Package Refresh runs.

Affects custom permissions set at the following folder/subfolders:
<InstallDirectory>\Program Files\Altiris\Altiris Agent

Environment

ITMS 8.x

Package Server

Cause

Whenever a Package Refresh occurs on a Symantec Site Server, non-default permissions on all folders in the agent installation directory may be reverted,

This also affects package destination location folders outlined in the following KB:
Package Destination location folders Security Credentials are being reset when Package Refresh runs

Resolution

1) Open the registry editor on your package server
2) Open registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Package Server
3) Create a new DWORD value named "EnableDACLManagement" with a value of "0"
4) Reboot the Package Server