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Error "The AM Manager does not respond" while using DSM Explorer

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Article ID: 3897

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

I am getting the following message frequently when trying to open DSM Explorer: 

"The AM Manager does not respond. Please check if the AM Manager is running."

Cause

Although there are many possible causes for this error to occur, one of the most likely ones is a short timeout for the Admin Console.

Environment

Client Automation - All versions

Resolution

Increase the Admin Console timeout.

Update the default configuration policy or create a new one, seal it and publish it.

The policy value to change is:

/Domain/Control Panel/Configuration/Configuration Policy/<>/DSM/Administration Console/Session Messaging Timeout

Increase it to 600 and try if the problem persists.

 

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