How to change the session timer to prevent auto-logout in NetOps Portal

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

How to change the session timer which causes NetOps Portal users to be automatically logged off because of idle time.

While working with Dashboards, a user can just be logged off in the middle of whatever they are doing.

Environment

All supported DX NetOps Performance Management releases 21.2.6 and newer.

See Additional Information below for 21.2.5 and earlier releases.

Resolution

Adjust the values of Sso 'CookieTimeoutMinutes' and Sso 'RememberMeTimeoutDays' which are settable via SsoConfig under Single Sign-On:

For the purpose of this example, we will be changing the values of CookieTimeoutMinutes (default 20 (minutes) )to 120 minutes  and RememberMeTimeoutDays (default 15 (days) to 30 days:

1. Logon to the PC system as root or sudo
2. Go to the following directory (default path shown)
   1. cd /opt/CA/PerformanceCenter/sso/bin
3. Launch the SsoConfig utility with the command:
   1. ./SsoConfig
4. Choose an option 1
5. Choose an option 4 for SSO
6. Choose an option 1 for Remote Value
7. Select Property 6 for Cookie Timeout Minutes
   1. Enter U to update it.
   2. Enter new value 120
8. Use \b to go back.
9. Select Property 11 in Remote Value for Remember Me Timeout Days
   1. Enter U to update it.
   2. Enter new value 30
10. Enter "\b" to gracefully back out of SsoConfig to save the changes.
11. Review / validate the changes made by running SsoConfig again.
    1. Enter 1.
    2. Enter 4 for SSO. Confirm the expected values are listed.

Additional Information

Running 21.2.5 and earlier releases? These releases require the above changes, plus web.xml file edits to get around a defect. To avoid these requirements upgrade to a release 21.2.6 or newer.

Users being logged out from NetOps Portal unexpectedly