Not receiving any fault correlation or root cause analysis alarms


Article ID: 36853


Updated On:


DX Infrastructure Management NIMSOFT PROBES



Followed the Topology and Root Cause Analysis setup guidelines found on the UIM Wiki page and we can see our topology in the UMP Relationship Viewer portlet.  The net_connect probe was set up to monitor the devices in the topology.  We had an outage, but never received any alarms from the fault_correlation_engine include the root cause analysis alarm.


UIM Server:  8.20
discovery_server:  8.20
discovery_agent:  8.20
topology_agent:  1.69
relationship_services: 1.70
fault_correlation_engine:  1.66
net_connect:  3.20

discovery_agent and topology_agent probes deployed together on multiple remote hubs.


The interface_poller messages generated by the topology_agent probe were not configured to be sent back to the primary hub from the remote hubs where the topology_agent probes are installed.  The fault_correlation_engine probe uses the interface_poller messages to correlate the net_connect alarms in order to generate the appropriate device down or root cause analysis alarms. 


Create a queue to send the interface_poller messages back to the primary hub or add this message to an existing ATTACH queue on the secondary hubs where the topology_agent probes are installed.


Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem