When closing a Rally Project but then reopen, it never gets added back into the OOB Rally Project lookup in Clarity

Products

• Clarity PPM SaaS

Issue/Introduction

If you close a Rally Project but then reopen it a bit later, it never gets added back into the OOB Rally Project table in Clarity. It gets correctly removed by our jobs when it gets closed in Rally, but the Rally Project never reappears in Clarity when it is reopened in Rally. In actuality, the Rally Project entry is still in the internal Clarity table, but it stays in the inactive state. The Import Integrations Job never flips back to true for that Rally Project entry.

STR:
1) Go to Rally Workspace & Projects Administration
2) Navigate to a Project and change the State to Closed and save
3) Run the Import Integrations Job
4) In Workspace Administration again navigate to the same Rally Project and reopen or change State to Open and save
5) Run the Import Integrations Job (second time)

Expected: The reopen Rally Project gets added back into the OOB Rally Project lookup in Clarity and int_external_data table updates the is_active in database.
Actual: After setting Rally Project state to closed, the Rally Project entry still exists in the internal Clarity int_external_data table, but shows in the inactive state (0). If the Rally project state changes to open the Import Integrations Job never flips the int_external_data.is_active Boolean back to True for that Rally Project entry.
Work around: By change the name of the reopen Rally Project in Rally then run the Import Integrations Job, it will update the name and the is_active flag appropriately in the internal Clarity table. This makes it available on the lookup. Then you can change the Rally Project name back to the original name in Rally and re-run the Import Integrations Job again to get the data back to what it should be.

Resolution

Defect DE80723 - When closing a Rally Project but then reopen, never gets added back into the OOB Rally Project lookup in Clarity, is fixed in Clarity 16.2.3 and 16.2.2.1 (Patch 1)