When operating CA Service Desk Manager (SDM), one may encounter a message in the activity logs that says "Email address not specified", ie: "AHD05377:No email address specified for Contact 'JDoe'". This is caused by the given contact recipient having a blank/null email address but a notification method of email or Pager Email specified for the given notification level.
To prevent the error from appearing every time a notify is sent out, either the given contact has to be given a valid email address or the notification level needs to be blanked out. The instructions below specify how to blank out notification levels for ALL contacts who have a null email address:
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Additional settings to control mail notifications can be found here: