Is it possible to store the not saved Service Desk Manager tickets in a database table to audit them or is it possible to audit the sequence id number of the incident that is lost whenever it is not saved/discarded?
How are ticket numbers allocated? Why are there sometimes small gaps in the consecutive ticket numbers?
How do we add the prefix and reset the sequence numbers for the tickets?
How to set the base/starting ticket number used by CA Service Desk Manager (CA SDM)
How are CA Service Desk Manager (CA SDM) ticket numbers generated?