After the BOXI SP7 installation, BOXI does not start

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

After CA Business Intelligence (CABI) 3.3 SP2 (also referred to as Business Objects Enterprise (BOE) 3.1 SP7) is installed, the Server Intelligence Agent service stops immediately after it is started and the following error message or a similar one is written in the OS System Event log.

 

The Server Intelligence Agent (host name) service terminated with service-specific error The operation completed successfully..

   or

The Server Intelligence Agent (host name) service terminated with service-specific error 0 (0x0).

This problem has been identified as a problem by SAP and been under investigation.

 

Environment:

Windows

 

Workaround:

In order to resolve the problem, please do either of the following.

 

1. Set JAVA_HOME, Path environment variable on the Business Objects Server to:
- "JAVA_HOME=<BusinessObjects installation drive>\CA\SC\CommonReporting3\javasdk\jre"
- "Path=;%JAVA_HOME%\bin"

2. Set JAVA_HOME, Path environment variable on the Business Objects Server to:
- "JAVA_HOME=<BusinessObjects installation drive>\CA\SC\CommonReporting3\javasdk\jre\bin"
- "Path=;%JAVA_HOME%"

3. Set Path environment variable on the Business Objects Server to:
- "Path=;<BusinessObjects installation drive>\\CA\SC\CommonReporting3\javasdk\jre\bin"

After making the above change, start the Server Intelligence Agent service again.

Environment

Release:
Component: SDBOXI