Spectrum install fails on Linux running ddm.cus script

Products

• CA Spectrum

Issue/Introduction

The Spectrum install on Linux fails running the ddm.cus script. The post install log shows the following:

********** Started: Wed Sep 30 09:27:11 2015 **********

running Custom Script Install-Tools/CUS/ddm.cus

 Creating .configrc

Error(s) occurred. Please see /app/spectrum/Install-Tools/LOGS/10.0.0.0.251_20150930/ddm.log.

Script Install-Tools/CUS/ddm.cus has FAILED

 

The ddm.log shows the following:

Error opening the DDM database. The most likely causes:

 1. The SQL database server is not running.

 2. The username, password, hostname, or database name are not correct.

**^G Error during /app/spectrum/SS/DDM/ddm_load -qi 16

Environment

Release:
Component:

Cause

Possible issue with the localhost configuration in the /etc/hosts file. 

Resolution

Check and verify the localhost is configured correctly in the /etc/hosts file. The following is a typical configuration for localhost in an /etc/hosts file on Linux:

127.0.0.1   localhost.localdomain localhost

::1         localhost6.localdomain6 localhost6