Unable to access users in Identity Manager with an AD LDS corporate user store

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

When trying to look up users from an AD LDS user store the following error appears in the server logs:

08:20:35,543 ERROR [ims.llsdk.directory.jndi.searcher] (http-/0.0.0.0:8080-1) javax.naming.OperationNotSupportedException: [LDAP: error code 12 - 00000057: LdapErr: DSID-0C090753, comment: Error processing control, data 0, v1db1 ]; 

Environment

Release:
Component: IDMGR

Resolution

Export your directory.xml file and modify the following line:

<DirectorySearch maxrows="[A NON ZERO NUMBER]" maxpagesize="[A NON ZERO NUMBER]"/>

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Change that line to <DirectorySearch maxrows="0" maxpagesize="0"/>

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Once that has been changed, import the modified xml file back into your environment.