Cannot Access CA ITAM Web Services - 500 Internal Server error or 404 File not found

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Note: This error can be from a custom C#, Java, or SoapUI program as they use the ITAM Web services.

CA ITAM Web Services program errors with the following:

500 Internal server error:  <faultstring xml:lang="en-US">The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the &lt;serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.</faultstring>

or

404 file not found error

 

Resolution:

On the ITAM application server,

1. Open \ITAM\WCF Service folder\Bin
2. Right click on CA.Applications.Web.WCF.dll and choose Properties, then the Details tab.
3. Copy the product version
4. Open \ITAM\WCF Service\Web.config
5. Find the  <behaviorExtensions> section of the web.config

Update the CA.Applications.Web.WCF.Behaviour version to the CA.Applications.Web.WCF.dll version

The section should be as below:

<behaviorExtensions>

<add name="ITAMServiceBehavior" type="CA.Applications.Web.WCF.Behaviour.ITAMBehaviorElement, CA.Applications.Web.WCF, Version=<CA.Applications.Web.WCF.dll version from step 3 above>, Culture=neutral, PublicKeyToken=null"/>

</behaviorExtensions>

6. Save the changes
7. Run an IISRESET on the web and application servers  (start-Run-IISRESET)

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component: