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NSM events to SOI with Event Integration

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Article ID: 32022

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Question:

We are using CA Event Integration for taking NSM events to SOI.

The Problem is that all the events which are coming from NSM come as minor alerts in SOI and the severity doesn't change as per the alert.

 

Answer:

The severity of the Message Record Action in NSM must reflect a correct severity setting. If not set, the alert will always have a minor severity in SOI.

 

Environment

Release: SDBSEI99000-1.2-Spectrum-Device Based Suite-Event Integration Module
Component: