I can login to NetOps Portal with my LDAP users, but I cannot login to NFA with my LDAP users.
NFA version 9.1.x or newer
NetOps version 2.3.3 or newer
The SSO module in NetOps encrypts the "Connection Password" used to bind to LDAP and passes that encrypted password down to NFA's SSO module. However the NFA SSO module is not able to use encrypted passwords, so the login will fail.
You can verify that this is the case by running the command below, if the password appears to be encrypted, proceed with the resolution below.
mysql -P3308 -D reporter -t -e "select * from performance_center_properties where PropName like '%LdapConnectionPassword%';"
To resolve this, you must manually set the connection password in the SSO module on the NFA Console server with a Local Override by following the steps below:
If you have upgraded to NFA 9.3.3 you will need to remove the Local Override for the LDAP Connection Password, and make sure the encrypted password syncs down from CAPC. NFA 9.3.3 now expects an encrypted password.