Disabled/Inactive CA PPM Addin in MSP - one time occurrence

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

The 'CA PPM Integration' Addin for Microsoft Project (MSP) is missing in MSP and is listed under the Disabled or Inactive Application Add-Ins (under File - Options - Addins).

What are the steps to enable the addin so that it will again be available on the toolbar?

Cause

A likely cause is that MSP crashed and the add-in has been unloaded by Microsoft Project as a precaution measure so that the program can be started normally.

Resolution

If disabled:

1. In MSP, go to File - Options - AddIns
2. On the Manage drop-down at the bottom of the screen, select Disabled Items then click Go
3. Select the CA PPM Addin, and click Enable
4. Closeout of MSP and reopen it

If inactive:

1. In MSP go to File->Options->Add-Ins
2. Click Go next to 'Manage'
3. Check the check box next to 'The CA PPM AddIn for Microsoft Project'
4. Click 'OK'

Additional Information

See also:

• MSP Addin disabled / inactive - known issues for Clarity
• If the Add-In doesn't show in inactive or disabled sections, see KB: MSP Target Error or Clarity Addin missing due to Wrong Bit Level
• MSP Integration - Master KB of Known Issues
• MSP Integration Known Defects - Master KB