Release: 12.6 or higher
Component: CA Service Desk Manager
The value "NX_EXPECTED_WEB_RESPONSE" can be introduced into your NX.env file to either increase the timeout or disable it completely. You must add the variable to the NX.env template file so that when pdm_configure is run, the value in the NX.env will not be reset or overwritten.
To increase the threshold to 1 minute follow these steps:
To add the variable to the NX.env run the following command:
pdm_options_mgr -c -s EXPECTED_WEB_RESPONSE -v 60 -a pdm_option.inst
To add the variable to the NX.env_nt.tpl file run the following command:
pdm_options_mgr -c -s EXPECTED_WEB_RESPONSE -v 60 -a pdm_option.inst –t
To disable the threshold follow these steps:
To add the variable to the NX.env run the following command:
pdm_options_mgr -c -s EXPECTED_WEB_RESPONSE -v 0 -a pdm_option.inst
To add the variable to the NX.env_nt.tpl file run the following command:
pdm_options_mgr -c -s EXPECTED_WEB_RESPONSE -v 0 -a pdm_option.inst –t
Considerations for Conventional and Advanced Availability Architecture:
Whether you are using a conventional architecture, with a single machine, or primary/secondary configuration, or you are using an advanced availability architecture, with a background, standby, and multiple application servers, you need to run both commands (to add the variable to the NX.env and NX.env template files) on all machines in the environment where CA Service Desk Manager is running. After running the commands on all servers, you must recycle the CA Service Desk Manager services as a whole to invoke the change.
The addition of this NX.env variable and associated value should never be used to mask a real performance problem in the environment. Please make sure that a proper review of the environment and architecture is performed to ensure that everything else is functioning as expected and that there is nothing else that can be done to improve the performance of the CA SDM environment (especially in regards to network connection speeds). This option should only be used if there is a true environmental limitation that cannot be overcome.
Some items to consider when reviewing the performance of an environment: