What are the effects of keeping CLASSIC_SLA_PROCESSING set in the most recent releases of Service Management?
The CLASSIC_SLA_PROCESSING is an old feature from Service Management, which makes Service Types based on Ranks. This code has remained untouched, with that, any new Service Type related functionality introduced in Service Management will not be available when this option installed. By default, a new Clarity Service Management installation does not have such option installed. However, in an upgraded environment, this option may be installed if the original environment had it set.
This document explains what the effects of keeping this option set are.
CA Service Management 17.2
CA Service Management 17.1
With CLASSIC_SLA_PROCESSING set as ON, the Service Type tab of the ticket shows the following options related to the Service Type control:
With CLASSIC_SLA_PROCESSING OFF, the Service Type tab of the ticket shows additional options as well as functionalities:
Those options and functionalities are:
Thus, all these functionalities are not available with CLASSIC_SLA_PROCESSING ON.