Error while trying to authenticate with REST API in AdminUI

Products

• CA Single Sign On Agents (SiteMinder)
• SITEMINDER

Issue/Introduction

 

The HTTP 500 code is returned when trying to access the AdminUI using REST API.

 

The Rest Service log reports the errors:

 

  [2024-02-19 11:00:41][ERROR][AuthenticationService:com.ca.siteminder.securityservice.AuthenticationService.doPost(AuthenticationService.java:144)][SMSECSRV_006-Error while trying to authenticate.]

  java.lang.RuntimeException: [facility=0 severity=3 reason=0 reason=0 status=8 message=Tunnel Agent failure]

  Caused by: com.netegrity.sdk.apiutil.SmApiException: Tunnel Agent failure

  at com.ca.siteminder.restapi.common.AgentApiHandler.authenticateLegacyAdmin(AgentApiHandler.java:289) ~[smrestapi-common-1.0.jar:?]

 

Cause

The Policy Server bound to the AdminUI was down.

Resolution

Restart the Policy Server to solve the issue.