ITA reports can't be opened in SMP Console while using Chrome or Edge Chromium browsers

Products

• IT Analytics
• IT Management Suite
• Server Management Suite
• Client Management Suite

Issue/Introduction

IT Analytics (ITA) reports (under Reports>All Reports>IT Analytics>Reports) can’t be opened in SMP Console

 

 

 

 

 

Environment

IT Analytics 8.5 RU4, 8.6, 8.7

Resolution

These steps are required to manually configure MS Reporting Service:

 

1. Open SQL Management Studio and connect to “Reporting Service” where IT Analytics reports are installed
   
   
2. Mouse right-click on Reporting Service instance and click “Properties”
   
   
3. In “AccessControlAllowOrigin” section, specify URL of ITMS Server and URL of Reporting Server (In case if reporting server is remote and isn’t running on-box with ITMS):
   
   Example: (Multiple URLs must be comma separated)
   https://<ITMS FQDN or Hostname>/ , https://<MS Reporting Server FQDN or Hostname>/
   
   
   

4. In “CustomHeaders” section specify specify URL of ITMS Server and URL of Reporting Server (In case if reporting server is remote and isn’t running on-box with ITMS):

   <CustomHeaders><Header><Name>Content-Security-Policy</Name><Pattern>.*</Pattern><Value>frame-ancestors https://ITMS FQDN or Hostname/ https://MS Reporting Server FQDN or Hostname/</Value></Header></CustomHeaders>
   
   
   

5. Click “OK” and restart “SQL Server Reporting Services” service.

   After this, ITA reports and ITA drill-down reports will be successfully opened in SMP Console 
   
   

   
   
   
6.