After installing Protection Engine 9.0, you can not load the Java-based Web UI
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After installing Protection Engine 9.0, you can not load the Java-based Web UI

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Article ID: 264611

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Updated On:

Products

Protection Engine for NAS Protection Engine for Cloud Services

Issue/Introduction

When you install Symantec Protection Engine (SPE) 9.0 for Cloud Services or Network Attach Storage (SPECS or SPE-NAS) you find that you are not able to load the Java-based web interface hosted on port 8004 by default.

NOTE: This is the legacy browser console method that was used in versions of SPE prior to 9.x.  Although the following steps may work to connect to a SPE 9 server you should download and install the Symantec Protection Engine 9.x x64 Console available in the download portal in the same section as Protection Engine was downloaded from.

Environment

Cause

The Java-based UI is disabled by default in SPE 9.0. 

In SPE 9.1.0, the Java-based UI is entirely replaced by the .NET Framework application console. For more details, see the Release Notes 

 

Resolution

  1. On the SPE server, use xmlmodifier to enable the Java based UI of SPE.
  2. On the client machine, within Microsoft Edge, enable IE11 Compatibility mode.
  3. On the client machine, use the registry to disable TabProcGrowth for Microsoft Edge / IE11.
  4. After adding the registry setting, close Microsoft Edge and try again.

 

To enable UI in SPE9 Server on Linux

  1. If you are not already, change to the root user:
    • sudo su
  2. Change directory to SPE's <install dir>/bin directory (change <install dir> if you customized the install location):
    • cd /opt/SYMCScan/bin
  3. Use the xmlmodifier to disable the Java UI:
    • ./xmlmodifier -s /configuration/Resources/System/EnableJavaUI/@value true configuration.xml
  4. Restart SPE:
    • /etc/init.d/symcscan restart

 

To enable UI in SPE 9 Server on Windows

  1. Open CMD or PowerShell as administrator.
  2. Change directory to SPE's <install dir> directory (change <install dir> if you customized the install location):
    • cd "C:\Program Files\Symantec\Scan Engine"
  3. Use the xmlmodifier to disable the Java UI:
    • .\xmlmodifier.exe -s /configuration/Resources/System/EnableJavaUI/@value true configuration.xml
  4. Restart SPE:
    1. net stop symcscan
    2. net start symcscan

 

To enable the use of IE mode for the UI of SPE

  1. In the address bar for Microsoft Edge, type edge://settings/defaultbrowser and then click Enter.
  2. Slide the Allow sites to be reloaded in Internet Explorer toggle to ON.
  3. To the right of "Internet Explorer mode pages", click Add.
  4. In the "Add a page" dialog box, type the address of the UI of SPE server, such as: https://192.168.100.100:8004
  5. Click Add.

 

To disable TabProcGrowth for Microsoft Edge / IE11

  1. Open regedit.exe.
  2. Navigate to HKLM:\SOFTWARE\Microsoft\Internet Explorer\MAIN
  3. Right Click -> New -> DWORD (32-bit) Value
  4. Enter the name TabProcGrowth
  5. Set the Value data to 0

Note: It must be a DWORD. Any other data type (such as string) will not work. If it already exists as a String, it must be removed and recreated as a DWORD.

 

 

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