Error: A problem occurred while loading the Software Portal. Contact IT Helpdesk for assistance

Products

• Client Management Suite
• IT Management Suite

Issue/Introduction

When I try to open the Software Portal on my machine, the following error appears:

A problem occurred while loading the Software Portal. Contact IT Helpdesk for assistance.

The following errors exist in the Notification Server logs:

Severity: 1
Date: 3/27/2023 12:38:55 PM
Tick Count: 224277250
Host Name: <NS Server>
Process: w3wp (21340)
Thread: 1149
Module: Symantec.SoftwarePortal.Api.dll
Source: Symantec.SoftwarePortal.Api.Controllers.Extensions.ApiControllerAntiForgeryHandler.SendAsync
Description: ApiController: CSRF detected for url: 'http://<NS server>/altiris/softwareportal/api/validate?machineGuid=<MachineGUID>'

Environment

ITMS 8.x

Cause

Corrupt browser cache

Resolution

Clearing the Edge browser cache resolved this issue.

Additional Information

240860 SMP Console fails to work with HTTP protocol