Finding which machines currently have active sessions in CA Service Desk Manager (CA SDM).

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

How can we find out which machines currently have active sessions in CA Service Desk Manager (CA SDM)?

 

Environment

Release: CA Service Desk Manager 17.3.X

Resolution

CA Service Desk Manager provides the "pdm_webstat" command. You may use "pdm_webstat" to return CA Service Desk Manager session and user statistics for one or more CA SDM web engine processes.

You may also use "pdm_webstat" to show cumulative sessions, most sessions at a time, and currently active sessions. It can also provide information about the individual users.

The -d option lists all current sessions in the form of userid@IPaddress.

pdm_webstat -d

This returns:

=========================================
Report from Webengine: web:local
=========================================
Cumulative sessions so far = 14
Most sessions at a time = 5
Currently active sessions = 2
<user ID>@###.###.###.###

This gives you both the username and IP address of the currently active CA SDM sessions.