This document describes utilities that are helpful for debugging Web Services API related issues with Service Desk.
CA Service Management 17.1 and higher
Broadcom Support will not assist in debugging the customer's Web Services Client code.
However, Support will work with you to find out if the problem is with the Service Desk Web Services API and not with the field-developed Web Services consumer/client.
When discovering a problem with the Service Desk Web Services API, the following information can be helpful to you and Support in finding what the appropriate next action is.
Example of TCPMon capturing error, notice the Web Services Exception on the bottom pane.
The intent behind this is to compare what was sent to Service Desk and what was returned to the Web Services client.
Broadcom Support will not assist you in debugging your code. However, they will do their best to help you identify what arguments or data needs to be corrected to resolve the issue. For assistance with creating Web Services Applications to utilize the Service Desk Web Services API, please contact Broadcom Adoption Team through your Broadcom Account manager.